4.5 / 5.0

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Customer Support Suite Ecommerce &amp;amp;amp; B2B SaaS Sales &amp;amp;amp; Marketing Platform

LiveChat

Best for: AI Live Chat Software for Business

Last updated: September 05, 2026

4.5 / 5.0

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LiveChat is one of the most polished live chat platforms going — and it wins on simplicity. You install the widget and start chatting in about 15 minutes, backed by an AI Copilot that suggests context-aware replies with cited sources, summarises chats and proposes tags, plus a curated 200+ integration marketplace. The honest catch: there's no built-in resolving chatbot — ChatBot by Text is a separate subscription — and per-agent pricing climbs fast once your support team grows past a handful of seats.

Pros

Dead-simple setup — chatting in ~15 minutes, no tech skills
AI Copilot: context-aware replies with cited sources & summaries
200+ curated integrations — Shopify, Salesforce, HubSpot, GA
Fast widget (<2s) with rich messaging cards & carousels
Native mobile apps, proactive campaigns & searchable archive

Cons

No built-in AI chatbot — ChatBot is a separate add-on (~$52/mo)
Per-agent pricing scales poorly — climbs fast past 10+ agents
Starter plan caps chat history at 60 days
Some desktop functionality doesn't translate to mobile
Skill-based routing & advanced analytics are Business-tier only

Key features

Customizable chat widget (renders in <2 seconds)

AI Copilot — replies with cited sources & summaries

Canned responses & message sneak-peek

Visitor tracking & proactive chat campaigns

Chat routing & transfers (groups on Team+)

Rich messaging — cards, carousels, buttons, quick replies

Searchable chat archives & detailed reports

Skill-based routing & advanced analytics (Business)

200+ integrations (Shopify, Salesforce, HubSpot, GA)

Native mobile apps & Text product suite

Pricing

STARTS AT

$19 – $59+/agent/mo

Monthly billing Annual discount Free trial: Yes

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Frequently asked questions

How much does LiveChat cost in 2026? +

Four plans, per agent per month: Starter ~$19, Team ~$41, Business ~$59, and Enterprise on custom pricing with a dedicated account manager. Those are annual rates — paying monthly runs higher (up to the high $80s on the top standard tier). Billing is per agent, so cost scales with headcount: a ten-person team on Business runs close to $590/month before add-ons.

Does LiveChat include an AI chatbot? +

Not a resolving one — and this catches buyers out. LiveChat ships an AI Copilot that assists your human agents: context-aware replies with cited sources, chat summaries, tag suggestions. But automation that deflects or resolves chats without a person means ChatBot by Text, a separate product on its own subscription from ~$52/mo. Budget for both if full automation is the goal.

How hard is it to set up? +

Genuinely easy — one of LiveChat's biggest selling points. Install the widget and you can be chatting with visitors in about 15 minutes, no technical skills needed, and the widget renders in under two seconds so it won't drag your page down. Layer on canned responses, proactive campaigns, rich messaging cards and integrations as you grow. For most teams the first live conversation happens the same day.

What does it integrate with? +

A lot — the marketplace carries 200+ integrations and it's curated, not a dumping ground. Native connections to Shopify, Salesforce, HubSpot and Google Analytics run smoothly, covering most ecommerce and CRM stacks. LiveChat is built by Text alongside ChatBot, HelpDesk and KnowledgeBase, so those slot together if you want a fuller suite. Mainstream tools almost certainly connect out of the box.

LiveChat or Intercom? +

It depends how much automation you want bundled. LiveChat is the cleaner, simpler live-chat-first tool — faster to set up, easier to run, strong agent-assist Copilot — but automated resolution means adding ChatBot separately. Intercom is a broader all-in-one bundling AI chatbot deflection and a help desk into one platform, at a higher, often less predictable price. Want excellent human-led chat with optional automation? LiveChat wins on simplicity and cost. Want AI resolving tickets out of the box? Intercom's bundle fits better.

What are its main drawbacks? +

Pricing and the split chatbot, mostly. Per-agent billing scales poorly as your team grows, so costs climb quickly past ten agents, and the resolving chatbot lives in a separate paid product. Beyond that, Starter caps chat history at 60 days, skill-based routing and advanced analytics are Business-tier, and some desktop features don't fully carry over to mobile. None are dealbreakers for a small-to-mid team, but they shape which plan and add-ons you'll need.

Not sure yet?