Home / Partner Picks / aircall
Best for: CRM-connected sales and support teams
Last updated: September 05, 2026
Aircall is one of the fastest ways to give a sales or support team a real cloud phone system — IVR and smart routing, call queuing and recording, a Power Dialer, voicemail drop, a shared call inbox, live coaching, AI call summaries and 100+ integrations with Salesforce, HubSpot and Zendesk. Setup is quick and it plugs straight into your CRM. The honest part is the money and the model. Pricing is per license — about $30/user/mo (Essentials) to $50/user/mo (Professional) on annual billing — with a 3-seat minimum (25 on Custom), and core extras are paid add-ons: extra numbers ($6/mo), Analytics+ ($15/user), AI Assist Pro ($49/user). So the real per-seat bill routinely lands well above the sticker. A strong fit for CRM-connected phone teams; just budget for numbers, analytics and AI, not only the plan.
STARTS AT
$30–$50/user/mo
Two published tiers plus a custom tier, priced per license and cheaper annually: Essentials ~$30/license/mo annual ($40 monthly) and Professional ~$50/license/mo annual ($70 monthly); Custom is quote-based. On top you pay for add-ons like extra numbers, advanced analytics and some AI, so the real per-seat cost is usually higher than the sticker. Annual billing saves roughly 20% versus monthly.
Aircall offers a free trial so you can test the dialer, set up a number and try the shared inbox before paying, but there's no permanent free plan. Confirm the current trial length on Aircall's site, since it has changed over time. Because plans bill per license with a minimum seat count, plan to move onto Essentials or Professional once it ends — and check the add-ons you'll need so the trial reflects your real setup.
Both Essentials and Professional require a minimum of 3 licenses, and Custom requires 25 licenses. Pricing is per license rather than per active user, so you pay for the licenses you buy whether or not every seat is used. A team of two still buys three on Essentials; a team of ~15 needing Custom features pays for 25. Factor the minimum into your budget before committing.
Several core extras sit outside the base license. Each plan includes just 1 phone number; extras are ~$6/number/mo. Live monitoring, heatmaps and scheduled exports need Analytics+ (~$15/license/mo). Standard AI Assist is included on Pro/Custom but ~$9/license/mo on Essentials, and real-time coaching via AI Assist Pro is ~$49/license/mo. Outbound SMS is capped with per-message charges beyond it. Budget for numbers, analytics and AI, not just the plan.
Yes — AI Assist gives call transcription and summaries, key-topic extraction and sentiment analysis, included on Professional and Custom and a paid add-on on Essentials. For live, real-time agent coaching there's AI Assist Pro as a higher-cost add-on. These cut after-call work and help coach reps, but the tiering means the AI you want may add to your per-seat cost depending on plan.
Sales and support teams that live on the phone and want a cloud system wired tightly into their CRM and helpdesk — especially Salesforce, HubSpot or Zendesk users who want click-to-dial, call logging and coaching in one place. Fast setup, the Power Dialer and 100+ integrations are a real strength. Weaker fit for very small teams that can't meet the 3-seat minimum, buyers who want fully transparent all-in pricing, and anyone needing native video or a full unified-comms suite.
THE LAB REPORT
Be an early subscriber. No spam, unsubscribe anytime.
