Seller Investigators

It recovers money Amazon owes FBA sellers. Amazon regularly makes errors — lost or damaged inventory, incorrect fees, return problems — that entitle sellers to reimbursement, but finding and claiming these is tedious and easy to miss. Seller Investigators audits your Seller Central data to identify every eligible claim, files the paperwork, manages appeals, and collects reimbursements directly into your Amazon payout. It combines automated discrepancy detection with human auditors for complex cases, and gives itemized, traceable case logs. It's a done-for-you recovery service, not a tool you operate yourself.

The natural starting point and a low-risk way to evaluate. You connect your Amazon Seller Central account and Seller Investigators analyses your recent data to identify potential reimbursement opportunities, typically returning findings within ~48 hours. That shows an estimate of what may be recoverable before you commit, and because the ongoing service is commission-only, you're never out of pocket to find out. If the audit surfaces meaningful funds you proceed and pay only a share of what's collected; if it finds little, you've lost nothing but the time to connect your account.

Depends on the alternative. The strongest argument: the money is otherwise often left on the table entirely — most sellers lack the time or expertise to audit Amazon's records and file claims correctly, so 75% of something beats 100% of nothing. It also handles appeals and complex cases that DIY or purely automated approaches miss, with a high reported success rate. The counterpoint: 25% is higher than rivals charging ~10–15%, so for a large, steady claim stream the difference adds up. Sensible approach: run the free audit, see the recoverable amount, and weigh the rate against service quality and what a cheaper competitor would realistically recover.

Any reimbursement service requires access to your Seller Central data to audit transactions and file claims — that's inherent to the model, not unique to this provider. Reputable providers use limited, appropriate permissions and follow Amazon's rules for third-party reimbursement work, and Seller Investigators is now part of SPS Revenue Recovery (formerly Carbon6), giving it the backing of an established ecommerce software group. As with any provider, confirm exactly what access is required, how your data is handled, and that claims follow Amazon's current policies, since Amazon periodically updates the rules around reimbursements and third-party claiming.

Amazon FBA sellers and brands with enough inventory and order volume that Amazon's inevitable errors add up to meaningful recoverable money, and who'd rather hand the tedious auditing, claiming and appeals to a specialist on a pay-for-results basis. Its no-upfront, commission-only model is especially attractive to sellers wanting to recover lost funds with zero risk and minimal effort. Weaker fit for very small sellers with little recoverable value (even a free audit may find little), sellers who prefer to run reimbursement software themselves at a lower percentage, and anyone not selling through Amazon FBA.