Is Lyro AI included in the price?

Not really, and this is the most common surprise. On the Free and Starter plans you get a one-time allocation of 50 Lyro AI conversations — a total, not a monthly refill. Once they are used, Lyro stops answering until you buy the Lyro add-on, which starts around 39 dollars a month for a small conversation bundle and scales up from there. Lyro is only truly included in volume on the Plus plan. So a Starter plan advertised at 29 dollars can easily become 68 to 107 dollars once you add ongoing AI.

What is the $59 to $749 cliff?

It is the defining feature of Tidio's pricing. The self-serve stack runs Free, Starter and Growth up to about 59 dollars a month, and then the next plan, Plus, starts at roughly 749 dollars — a twelve-fold jump with nothing in between. Combined with a 10-agent cap on the lower plans, this means a team growing from 10 to 11 agents, or a store that outgrows Growth's conversation limit, faces a leap to enterprise pricing with no mid-tier to soften it. For mid-market teams this gap is the single biggest reason to evaluate carefully.

Who is Tidio best for?

Small to mid-sized e-commerce stores and support teams that want live chat, chatbots and AI in one clean tool, and whose team stays under ten agents. It is especially strong for Shopify and WordPress shops thanks to tight integrations and a free plan to start on. It is a weaker fit for fast-scaling teams that will cross the 10-agent wall, or heavy AI users who will pay repeatedly for Lyro add-ons — both groups hit the pricing cliff sooner than expected.

4.6 / 5.0

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Live Chat Chatbots Online Stores

Tidio

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Best for: Live Chat & Chatbot

Last updated: July 27, 2026

4.6 / 5.0

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Tidio is one of the cleanest ways to put live chat, chatbots, a help desk and an AI agent (Lyro) into one dashboard — and its free plan is good enough to genuinely start on. It shines for Shopify and WordPress stores. But its pricing hides two traps you need to see before committing: Lyro AI costs extra on every self-serve plan (the "included" AI is a one-time 50-conversation allocation, not monthly), and there's a 12× cliff from Growth (~$59) straight to Plus (~$749) with nothing in between. Great tool — just buy it with your eyes open.

Pros

Clean, intuitive dashboard with a genuinely usable free plan
Live chat, chatbot flows, help desk & AI in one integrated tool
Lyro AI resolves repetitive questions and hands off cleanly to humans
Strong Shopify & WordPress integrations — ideal for e-commerce
Conversation-based pricing keeps early costs low

Cons

— Lyro AI is a paid add-on; the "free" AI is a one-time 50, not monthly
— Steep cliff: Growth ~$59 leaps to Plus ~$749, nothing between
— Three separate quotas to juggle: conversations, Lyro AI & Flows
— Self-serve plans cap at 10 agents; an 11th forces the $749 tier
— Conversation billing can rise quickly & unpredictably with volume

Key features

Live chat with live typing preview

Lyro AI agent — trained on your knowledge base (add-on)

Flows — visual chatbot automation builder (add-on)

Help desk & ticketing

Messenger, Instagram & WhatsApp integrations

Shopify & WordPress integrations

Visitor list & live typing insights

Advanced analytics & permissions (Growth+)

Standalone Lyro AI (no chat subscription needed)

Mobile apps (iOS & Android)

Pricing

STARTS AT

Free – $749/mo

Monthly billing Annual discount Free trial: Yes

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Frequently asked questions

How much does Tidio cost? +

Free plan, then Starter ~$29/mo and Growth ~$59/mo (billed on conversations, not seats). After Growth comes Plus from ~$749/mo, with Premium above that (~$2,999). Annual saves ~17%. The catch: these base prices usually aren't your real bill, because AI and automation are charged separately.

Is Lyro AI included? +

Not really — the most common surprise. Free and Starter include a one-time 50 Lyro AI conversations (a total, not a monthly refill). After that, Lyro stops until you buy the add-on (~$39/mo for a small bundle, scaling up). Lyro is only truly included in volume on Plus. So a $29 Starter can become $68–107 once you add ongoing AI.

What's the $59-to-$749 cliff? +

The defining feature of Tidio's pricing. Self-serve runs Free → Starter → Growth (~$59), then the next plan, Plus, starts at ~$749 — a 12× jump with nothing between. With a 10-agent cap on lower plans, a team going from 10 to 11 agents, or a store outgrowing Growth's conversation limit, leaps straight to enterprise pricing. For mid-market teams this gap is the biggest reason to evaluate carefully.

How does conversation-based billing work? +

Tidio charges by billable conversations, not per seat. A billable conversation is a unique visitor you interact with in a period, however many messages are exchanged. Costs stay low at low volume, but rise with traffic — and you're tracking three meters at once: conversations, Lyro AI and Flow triggers. Exceeding any one nudges you toward an upgrade.

Can Lyro AI run on its own? +

Yes. If you already run another help desk or have no live agents, you don't need a Starter/Growth/Plus subscription — Lyro can run standalone, priced by AI conversations. That makes Tidio worth considering purely as an AI answer layer on an existing stack. If you only want AI deflection, this is often the cheaper route.

Who is it best for? +

Small-to-mid e-commerce stores and support teams wanting live chat, chatbots and AI in one clean tool, staying under 10 agents — especially Shopify and WordPress shops. Weaker fit for fast-scaling teams that'll cross the 10-agent wall, or heavy AI users paying repeatedly for Lyro add-ons; both hit the cliff sooner than expected.

Not sure yet?